Frequently Asked Questions

General
  1. Are the prices listed in South African Rand (ZAR)?

    2. Yes, they are. All prices are inclusive of VAT but excluding shipping costs.

  2. If I live outside South Africa, can I still buy from this Khayali?

    3. Unfortunately we are currently only catering for people who live in South Africa. If you live outside South Africa and you really would like to purchase a specific product, please contact us and we can see if we can work something out with our supplier.

Buying
  1. What forms of payment do you accept?

    2. We accept Visa and Mastercard credit cards and Internet Bank Transfers payment through our Secure payment service, provided by Setcom (http://www.setcom.co.za) trading as Monsterpay.

  2. What is Monsterpay (Setcom)?

    3. Setcom is the trusted provider of payment services for Internet websites. MonsterPay provides online users the ability to securely accept and pay with credit card, debit card and instant bank transfer.

  3. Who are the suppliers/vendors?

    4. The suppliers/vendors are small companies who can be frequently seen at your local flea or craft market. The products on this site are unique because... our suppliers are.

  4. What happens when I place my order?

    5. The suppliers will get a confirmation from us that their product has been sold and they will send you the product through the delivery means that you have selected. Fortunately products on this site are mostly handmade unique products and if this product can not be delivered, due to it being sold already we will be in contact immediately and refund you in full. This is the only concern when dealing with such unique products.

Selling
  1. What fees are involved when selling products on Khayali?

    2. Registering as a supplier on Khayali is completely free. There is also no charge for listing your items onto the site.

    Once you make a sale, Khayali takes a 15% commission on the selling price of the item. We take no commission on the shipping costs.

  2. When one of my products is purchased, how do I find out about it?

    3. Once a product is purchased, an email will be sent immediately to the seller, notifying him/her of the purchase. In the email there will be a link stating the order number. Once you click on the link, it will take you to a page displaying all the information on that specific order. This information includes what item was purchased, the quantity, the shipping address, etc.

  3. When an item is purchased on the site, who is in charge of the shipping?

    4. For speed, accuracy and efficiency we ask our suppliers to handle all the shipping on their side. This takes out the chance of orders being sent to the wrong client or orders getting lost on the process.

  4. When one of my products are purchased, how and when does the payment get to me?

    5. On your first order on Khayali we require for you to show proof of shipment before any payment is made.

    After we receive proof of shipment, we will contact you to enquiry about your preferred payment option. We will then send you the selling price (minus our commission) and the total shipping costs that apply.

    After your first order is completed, any subsequent orders will be paid on Thursdays for the purchases made in arrears. In other words, if you sell an item on Sunday, you will receive your payment for that order on Thursday.